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Once The Veiled Productions Darkroom (we/us) has received payment for your order we will begin the process of preparing and printing them to ship to you. This could take up to 10 working days during busy periods. You will receive confirmation once your order has been shipped.

The photos you order will be shipped to you in a protective envelope via first class Royal Mail.

All photos ordered form the website will come without copyright and protective logos and will be printed on photo quality glossy paper. They may be subject to cropping where paper sizes require. This will be performed manually by us and subject to our discretion. We will not provide replacement prints to adjust crops.

Orders from the Veiled Productions Darkroom are non-refundable. If the item arrives damaged please use the Contact page to let us know as soon as possible. We will require photographic evidence of any damaged items before a replacement or refund will be considered.

Thank you for your order! We hope you are delighted with your prints. Please use the contact us page if you have any comments or suggestions for how we can improve our service.